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© Emma Hunter Jewellery 2019

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Delivery

 

We do our best to keep delivery costs to a minimum and get your purchases to you as quickly as possible!  Once your item(s) are made, delivery costs are:

Within the United Kingdom:

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  • Standard delivery - £2.95

  • Free standard delivery on orders over £50

  • Delivery usually takes 2 - 3 working days

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Outside the United Kingdom:

  • Europe  -  £8.25

  • USA  -  £8.25

  • Rest of the World  -  £8.25

  • Delivery usually takes 5 - 7 working days

Returns

 

We hope that you will be very happy with your purchases but if necessary then you are entitled to cancel an order within 14 working days of receipt of the product and to return it for a full refund. 

You have the right to withdraw from your contract under the Consumer Contracts Regulation Act 2013.  Advice about your legal rights for returns is available from the Citizens' Advice Bureau or Trading Standards.

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Returned goods must be unused and in their original packaging and sent to: Emma Hunter Jewellery, 9 Talbot Hill Road, Bournemouth, Dorset, BH9 2JT

 

For all returns, except where the item is dispatched in error by us, you will be required to arrange and pay for the return of the product(s) to us.  When returning items you are strongly recommended you obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

 

Please note:

  • For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty.

  • Regrettably, items engraved, embossed, resized or customised in any way cannot be refunded.

 

A prompt refund of the price of the goods will be issued once the goods are received. The credit or debit card used for the original purchase will be credited with the price paid for the good(s) minus the delivery charges (exceptions may apply). Where a product was purchased wholly or in part with a gift code, the price paid will be refunded onto a new gift code.

 

If we have any problems with your refund, we will contact you.

 

Privacy

In order for our website and partner services to work properly, a small data file (“cookie”) is downloaded and stored on your device.  Our website might result in several persistent cookies for purposes of session and user authentication, security, keeping the user’s preferences (e.g., regarding default language and settings), connection stability (e.g. using e-commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving your user experience on our website.

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by Emma Hunter Jewellery, and we therefore cannot ensure its accuracy, completeness or availability). 

Cookie policy

 

We protect your personal data and comply with the General Data Protection Regulation (GDPR) which is the EU regulation aimed at protecting the personal data of all EU and UK citizens.

 

We may hold your personal data ie contact details and order history which we may use for delivery and customer service purposes only.

 

You may ask us to remove your personal data at anytime by emailing us at mypersonaldata@emmahunterjewellery.com.

Terms and conditions

 

These terms and conditions informs you about the legal terms and conditions on which we sell the products listed on our website www.emmahunterjewellery.com or www.emmahunterjewellery.co.uk ("our site, we, us, our") or when ordering over the phone or in person in any location.

 

We reserve the right to change these terms and conditions from time to time. The latest terms and conditions will be displayed on our site and we advise you to read through them each time that you use our site.

 

By accessing our site and/or placing an order over the phone or in person you are confirming that you have read, understood and accept our Terms and Conditions and are agreeing to be bound by these terms.

 

If you are unable to accept these terms, do not place any order.

 

You may only place an order through our site or over the phone or in person, if you are at least 18 years old; are legally capable of entering into binding contracts; and you are a 'consumer' (being an individual purchasing the products outside the course of his or her business or trade). All products that you order are for your own private and domestic use and are not for resale, and you confirm and agree not to use any products for commercial, business or re-sale purposes.

By placing an order you are are subject to the following terms and conditions. The description of the goods and prices are set out on the product pages. Once we accept your order, you shall pay the price for the goods and delivery costs specified in your cart. Orders shall be accepted once payment is taken from your credit card/debit card.

 

We will use our reasonable endeavours to deliver goods as quickly as possible. However we will not be held liable for slow delivery of goods caused by circumstances beyond our reasonable control.  We shall attempt to deliver the goods to the address you specify. You are responsible for making arrangements to receive the goods. It is important that the address supplied by you is accurate.

 

Ownership of the products will pass to you when we have received full payment for all sums due, including delivery charges, in respect of the products. The products will be at your risk from the time of delivery.

 

At the time of supply, any product purchased by you will be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied. However, we are not liable for, and any warranties express or implied do not apply to, any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.

 

We only supply products for domestic and private use and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

 

Our liability for losses you suffer as a result of us breaching these terms and conditions is strictly limited to the purchase price of the goods you purchased from us. The above does not exclude or limit in any way our liability: (a) for death or personal injury caused by our negligence; (b) under section 2(3) of the Consumer Protection Act 1987 or for breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979; (c) for fraud or fraudulent misrepresentation; or (d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control. Such events may include, but are not limited to, strikes, industrial action; civil commotion, riot, invasion, actual or threatened terrorist attack, war, threat or preparation for war, fire, storm, flood, explosion, other natural disasters , or the impossibility of the use of public or private transport or telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government. Our performance under any contract is deemed to be suspended for the period that the event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to find a solution by which our obligations under the contract may be performed.

 

Any contracts entered into between you and us shall be governed by English law and Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

protect your personal data and comply with the General Data Protection Regulation (GDPR) which is the EU regulation aimed at protecting the personal data of all EU and UK citizens.

Vouchers

Vouchers can only be use on www.emmahunterjewellery.com.  There are no cash alternatives.  Change will not be given.